Privacy Policy fly99 —
Your Personal Data Protection

Fly99 collects your personal information through several means, depending on how you interact with our platform. The following are the categories of information we may collect:

A. Information You Provide Directly

• Registration Information: Full name, date of birth, email address, phone number, and username upon account registration.
• Identity Verification (KYC) Information: A copy of your identity document (MyKad), passport, or other valid government-issued ID to meet legal compliance requirements.
• Financial Information: Bank account number, account holder name, and eWallet details for deposit and withdrawal purposes.
• Address Information: Full address, city, state, and postcode for domicile verification purposes.

B. Information Collected Automatically

• Technical Data: IP address, device type, operating system, web browser type, and screen resolution.
• Usage Data: Pages visited, session duration, games played, and wagering patterns within the platform.
• Cookie Data: Session data, language preferences, and login status stored via cookies.
• Geolocation Data: General location based on IP address to verify that you are within the permitted region.

Every piece of information we collect is used for clear and lawful purposes. fly99 uses your personal data for the following:

Fly99 will not use your personal information for any purpose beyond those stated above without first obtaining your additional consent.

Fly99 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, we may share your personal information in certain limited situations:

• Trusted Service Providers: Payment providers, game software suppliers, and customer support service providers we use to operate the platform. All third parties are bound by strict confidentiality agreements and are not permitted to use your data for any purpose beyond what is specified.
• Legal Requirements: When required by Malaysian law, a court order, or a valid law enforcement investigation, fly99 may be required to disclose certain information to the relevant authorities.
• Fraud Prevention: We may share information with identity verification service providers and industry bodies to prevent fraud and money laundering.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred to the new entity, subject to the same or stricter privacy policy.

Fly99 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All data transmitted between your device and fly99 servers is encrypted using industry-standard TLS/SSL protocols. No sensitive data is ever transmitted in plain text.
• Data-at-Rest Encryption: Sensitive information stored in our database — including KYC documents and financial information — is encrypted using AES-256.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of security to their account. The system uses OTP codes sent to the registered phone number.
• 24/7 Threat Monitoring: Our systems are continuously monitored by a cybersecurity team to detect and respond to any suspicious activity promptly.
• Internal Access Controls: Only authorised personnel have access to members' personal data, and this access is regularly audited.
• Regular Security Testing: The fly99 platform undergoes regular penetration testing and independent security audits to ensure there are no exploitable vulnerabilities.

While we take reasonable measures to protect your data, no method of transmission over the internet can be guaranteed 100% secure. Should a data breach materially affect you, we will notify you within the timeframe required by applicable law.

Fly99 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations in Malaysia.

• Active Account Data: Retained for the duration your account is active and up to 5 years after account closure, to meet audit and compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysian financial legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with the Anti-Money Laundering Act guidelines.
• Communication Logs: All interactions with our support team are retained for 2 years for quality assurance and dispute resolution purposes.
• Cookie & Session Data: Session cookies are deleted when you close your browser; preference cookies are stored for up to 12 months or until you manually delete them.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established standard procedures.

As a fly99 member, you have specific rights regarding your personal information under Malaysia's Personal Data Protection Act 2010 (PDPA). These rights are as follows:

Fly99 uses cookies and similar tracking technologies to enhance the user experience, understand how our platform is used, and maintain the security of your login session.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login session management, security, and language preferences. These cookies cannot be disabled as the platform will not function properly without them.
• Analytics Cookies: We use analytics tools to understand platform usage patterns — the most frequently visited pages, average session duration, and most-clicked buttons. All this data is collected anonymously.
• Functional Cookies: Saves your preferences such as preferred language and display settings so you do not need to reconfigure them every time you log in.
• Security Cookies: Used to detect suspicious login activity, such as login attempts from unrecognised locations or new devices.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect your experience on the fly99 platform.

Fly99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform improvements. All amendments will be posted on this page with a new "Updated" date.

For significant and material changes, we will notify you via in-app notification or the email address registered to your account. Continued use of the fly99 platform after the effective date of any amendment constitutes acceptance of the updated terms.

We encourage you to review this page regularly so you are always informed about how we protect your personal information.