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Responsible Gaming

Enjoy fly99 with
The Responsible Way

Gambling should be entertainment, not a burden. fly99 provides self-control tools, betting limit guidelines, and full support to keep every gaming session enjoyable and in check.

24/7
Support Available
100%
Control in Your Hands
18+
Minimum Age Requirement
Our Principles
Gambling is for entertainment only
Set a budget before you start
Don't chase losses
Self-set play time limit
Under 18 — strictly prohibited
Help yourself — we fully support you
fly99's Commitment to Responsible Gaming
fly99 believes that online gambling should be an enjoyable source of entertainment — not a cause of financial stress or personal problems. We have built our platform with a comprehensive set of self-control tools so you always retain full control over your betting activity. This policy is part of our responsibility as a trusted platform in Malaysia.
1 What Is Responsible Gaming?

Responsible gaming means enjoying gambling as entertainment while maintaining full control over the time, money, and decisions you make. It is not about not playing at all — it is about playing smart, staying aware, and staying within your means.

At fly99, we understand that every player is different. Some play once a week to unwind, others enjoy Live Casino as a regular form of entertainment. What matters is that it does not interfere with your daily life, family responsibilities, or financial stability.

Responsible gaming involves a few key principles that are easy to follow:

  • Clear budget: Decide the amount you are willing to lose before you start playing, and stick to that limit without exception.
  • Realistic time limit: Set how long you want to play and stop when the time is up, even if you are winning.
  • Don't chase losses: Losses are part of the game. Attempting to "get back" at them with bigger bets usually leads to bigger problems.
  • Play with a clear mind: Avoid gambling when stressed, sad, or under the influence of alcohol. The best decisions are made with a clear mind.
  • Balance with other activities: Gambling should be just one of many hobbies and leisure activities in your life.
Remember: Casino game outcomes are determined by a licensed and audited random number generator (RNG). No strategy can guarantee a win — every session is fully independent and random.
2 Recognise the Early Warning Signs

One of the most important steps in responsible gaming is recognising when gambling habits begin to shift from entertainment to something more concerning. Here are the signs to watch for in yourself:

Gambling with money meant for other needs
Using rent, utility bills, or food money to gamble is a serious sign that financial limits have been crossed. Money for basic necessities must always be kept separate.
Frequently thinking about gambling outside of playing time
If your thoughts frequently revolve around the next game, finding extra money to play, or replaying past sessions in your head — these are early signs of addiction.
Chasing losses with bigger bets
Attempting to "recover" lost money by increasing bet amounts is a dangerous behavioural pattern that can lead to significant losses in a short time.
Lying to family or friends about gambling activity
When someone starts hiding their gambling activity from loved ones, it often indicates they themselves sense something is wrong.
Unable to stop despite having the intention to do so
If you have repeatedly tried to stop or reduce gambling but failed, this is a sign that professional help may be needed.
Neglecting work, family, or social responsibilities
When gambling starts consuming time and energy that should go toward work, family, or friendships, it is a sign that life balance has been disrupted.
Important: If you identify three or more of the above signs in yourself, we encourage you to use fly99's self-control tools or contact our support team for further guidance.
3 fly99 Self-Control Tools

Fly99 provides a range of self-control tools that you can access directly through your account. These tools are designed to help you maintain full control over your gambling activity without needing to contact anyone first.

Daily / Weekly Deposit Limit
Set the maximum deposit amount for a daily, weekly, or monthly period. This limit takes effect immediately and can only be reduced — it cannot be increased during the cooling-off period.
Session Time Limit
Set a limit on how many hours you can play in a single session. Once the limit is reached, the system will automatically display a notification and offer you the option to log out.
Loss Limit
Set the maximum loss amount permitted within a given period. Once this limit is reached, the system will block any further wagering until the limit period expires.
Self-Exclusion
Choose to exclude yourself from the platform for 24 hours, 7 days, 30 days, or permanently. During this period, your account will be locked and deposits will not be accepted.
Promotional Notification Control
Disable all promotional notifications, bonus offers, and marketing communications if you feel they are pushing you to play more than intended.
Activity History Review
Access a complete record of all your bets, deposits, withdrawals, and play time. Review your playing habits regularly to make sure everything stays in check.
All these self-control tools can be accessed through the Account Settings in the fly99 app. Set limits are binding and cannot be loosened during the designated cooling-off period.
4 Test Yourself — Are You Playing Responsibly?

Answer the following questions honestly. If you answer "yes" to three or more questions, we encourage you to speak with our support team or seek professional help.

1
Have you ever played longer or wagered more than you originally planned?
2
Have you ever lied to family members or friends about how much time or money you spend on gambling?
3
Do you gamble to escape stress, sadness, boredom, or other personal problems?
4
Have you ever tried to stop or cut back on gambling but failed?
5
Have you ever borrowed money or sold belongings to fund gambling?
6
Do you feel anxious, irritable, or uncomfortable when trying to cut down or stop gambling?
7
Has gambling ever affected your work performance, family relationships, or friendships?
8
Do you often think about ways to get more money so you can keep gambling?
There are no wrong answers here. This self-assessment is for your own benefit. If you need support, the fly99 team is ready to help — reach us via in-app live chat any time.
5 Underage User Protection

Fly99 enforces a strict minimum age requirement of 18 years for all platform users. This is not merely a legal obligation — it is our moral responsibility to society and the younger generation of Malaysia.

All account registration processes require age verification through a valid identification document. These documents are reviewed as part of our KYC (Know Your Customer) process. Any account suspected of belonging to an underage individual will be suspended immediately until verification is complete.

If you are a parent or guardian: We encourage you to take the following steps to prevent children from accessing online gambling platforms:

  • Use parental control software on shared devices at home.
  • Do not save gambling account login details in a browser that children can access.
  • Make sure your device is protected with a password or PIN that children do not know.
  • Talk openly with your children about the risks of gambling and the importance of age limits.
  • Enable account control features through fly99 settings if you share a device.
Strictly Prohibited: Granting access to a fly99 account to any individual under 18 years of age is a serious violation of the platform's Terms and Conditions and may carry legal implications.
Platform Features

How fly99 Supports Responsible Gaming

Strict KYC System

Every new account must undergo thorough identity verification. This ensures that only verified adults can use the fly99 platform, preventing unauthorised access by minors.

Customisable Betting Limit

Set your own deposit limit, loss limit, and session time limit directly from the account settings menu. Limits take effect immediately and require a 48-hour cooling-off period for any increase.

Flexible Self-Exclusion

Choose a self-exclusion period that suits you — from one day to a permanent exclusion. During this period, your account will be fully locked and no promotions or marketing communications will be sent to you.

Detailed Activity Report

Review the full history of all your betting activity — including playing time, deposit amounts, and loss trends — to get a clear picture of your gaming habits over time.

Certified 24/7 Support

The fly99 support team is specially trained to handle responsible gaming concerns. Reach us via in-app live chat — we are here to listen without judgment, any time.

Promotional Content Control

You can opt out of receiving any promotions, bonus offers, or gambling-related advertisements. This helps reduce the urge to play more than planned.

FAQ

FAQ — Responsible Gaming

Log in to your fly99 account and go to Account Settings, then select Responsible Gaming. There you will find options to set daily, weekly, and monthly deposit limits. Limits take effect immediately. If you wish to lower your limit, the change applies right away. However, to increase your limit, a 48-hour cooling-off period applies to ensure the decision is made thoughtfully.

When you activate Self-Exclusion, your account will be fully locked for the period you choose. You will not be able to log in, make deposits, or place any bets. All promotional communications will also be stopped. Your account balance remains safe and can be claimed once the exclusion period ends. For permanent exclusion, contact our support team for the official account closure process.

No. For your own wellbeing, Self-Exclusion cannot be cancelled before the set period ends. This is a safety feature we have deliberately designed to prevent you from reversing the decision on impulse. Once the period expires, you will need to actively contact customer support to reactivate your account — this does not happen automatically.

Yes. In the Responsible Gaming section of the fly99 app, there is a brief self-assessment form to help you evaluate your playing habits. Our support team is also trained to personally assess your situation and recommend appropriate steps, whether that involves using self-control tools or referring you to professional help resources.

The fly99 support team is available 24/7 via in-app live chat. We can help you activate self-control tools, set limits, or simply talk through your concerns without judgment. For further professional help with gambling-related issues, you may seek information and referrals through the Ministry of Health Malaysia or recognised mental health organisations in Malaysia.
Join fly99 Today
Play Safe, Enjoy Fully

Fly99 is an online entertainment platform that puts your safety and well-being first. Register today and enjoy a responsible gaming experience with our community.

Table of Contents
What Is Responsible Gaming Early Warning Signs fly99 Self-Control Tools Self-Assessment Minor Protection FAQ
Quick Control Tools
Key Principles
Play only with disposable funds
Set a budget before you start
Don't chase losses
Take regular breaks while playing
Avoid playing when under stress
Wins are not guaranteed — enjoy the experience
Age Limit
18+
Only individuals aged 18 and above are permitted to use the fly99 platform. Age verification is mandatory.
Related Links
Frequently Asked Questions (FAQ) Terms and Conditions Privacy Policy About Us Deposit Withdrawal
Need Help?

The fly99 support team is available 24 hours a day, 7 days a week. Contact us via in-app live chat for any responsible gaming enquiries.

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